State Farm® Insurance Agent Michael Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rei S
April 8, 2026
1
out of
5
rating by Rei S
"No es ni un buen vecino ni un buen casero. Como un mal vecino, está ausente; no da la cara y se ha escondido. Mi pobre primo. Ellos tampoco ayudan con los tornados. Es muy mal de cualquier manera."
Yamato RM
April 8, 2026
1
out of
5
rating by Yamato RM
"The landlord that damaged my stuff and won't compensate for it so I took it personally. Made me also switch to progressive figuring out who he was from the fire department because a faulty smoke alarm woke us all up several times."
Brandon Cole
April 7, 2026
5
out of
5
rating by Brandon Cole
"Service was great. They were super nice and really helpful. Best customer service I’ve ever experienced. Completely broke down and explained everything. Best price I found and I called everywhere. Definitely recommend to everyone. Ask for Crystal. She’s great."
We responded:
"Thank you, Brandon! I'm happy to hear you had such a positive experience with our team. Crystal and the rest of us are dedicated to providing excellent service and ensuring everything is clearly explained. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
Erica Collett
March 4, 2026
5
out of
5
rating by Erica Collett
"This was a great experience! We was paying a lot of money for two vehicles for full coverage and State Farm got us taken care with a major difference. Thank you all!! Very affordable!"
We responded:
"Thank you, Erica! I'm happy to hear that you found our service affordable and that we could make a significant difference for you. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
Lillie Wagers
February 25, 2026
5
out of
5
rating by Lillie Wagers
"Crystal R Is such a sweet and caring person. Anytime we need something she is always willing to help."
We responded:
"Thank you, Lillie! I'm happy to hear that Crystal R has been so helpful and caring. Our team is dedicated to providing the best support possible. If you ever need anything else, feel free to reach out!"
Brittany Flores
February 10, 2026
5
out of
5
rating by Brittany Flores
"Crystal is the sweetest soul to work with, and helped me get my quote started and helped me get the best of the best possible results! She talked to me like she knew me my whole life! And that’s something special, we made full conversations while waiting for my results! She’s a delight."
We responded:
"Thank you so much, Brittany! I'm really happy to hear about your wonderful experience with Crystal. She truly has a knack for making everyone feel at ease and valued. It's great to know she made your visit special. If you need anything else, feel free to reach out!"
PK Vogel
February 2, 2026
5
out of
5
rating by PK Vogel
"Very helpful and informative!"
We responded:
"Thank you, PK Vogel! I'm happy to know you found our service helpful and informative. If you have any more questions or need assistance, feel free to reach out. We’re here to help!"
Cathy Lester
February 2, 2026
5
out of
5
rating by Cathy Lester
"I can not say enough good things about this office and their staff. I recently moved here and had State Farm in another state. That office was awesome as well so it was a natural decision to keep them in my new home area. They are very professional and friendly and work hard to give you the best price for your coverage. This office is a continuation of their exceptional customer service. If you need insurance, Michael Jones State Farm is your happy insurance place. Thank you to all who work there ."
We responded:
"Hey, Cathy! Thanks for letting us know about your experience and for choosing to continue with State Farm after your move, it truly means a lot to me and the entire team. I appreciate your kind note about our professionalism and friendliness, and I am grateful you trusted us with your auto coverage as you settled into your new home area. On behalf of everyone here, thank you for taking the time to share this and for making our office your go to place for insurance needs."
Jessie R.
January 27, 2026
5
out of
5
rating by Jessie R.
"They are by far the best insurance company I have had the pleasure of having.. very knowledgeable and helpful.. especially Kystal she amazing. So is everyone on the office.. My favorite part no waiting or having to get transferred or someone new every time you call.. Lowest price I’ve found"
We responded:
"Thank you, Jessie, for your wonderful feedback! I'm delighted to hear that you find our team knowledgeable and helpful, and I'll be sure to pass on your kind words to Krystal. It's great to know that our service and pricing have met your expectations. If you ever need anything else, feel free to reach out!"
Wendy Pelland
January 26, 2026
5
out of
5
rating by Wendy Pelland
"Everyone there is great to work with. I work with Kathy and she has gone above and beyond to help us with our vehicle and home insurance!"
We responded:
"Hey, Wendy! Thank you for taking the time to let us know that you’ve had such a good experience working with our team. We appreciate you sharing how Kathy helped with your auto and home insurance needs and took extra care to support you along the way. It means a lot to know her efforts stood out, and we’re grateful you chose to work with us."
William Goins
January 20, 2026
5
out of
5
rating by William Goins
"Had a great experience, would recommend this office to anyone shopping for insurance."
We responded:
"Thank you, William! I'm happy to hear you had a great experience with our office. Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out!"
Emily Ward
January 19, 2026
5
out of
5
rating by Emily Ward
"Crystal is amazing agent and has explained everything perfectly. I appreciate the help I’ve received from her!"
We responded:
"Emily, thank you for your wonderful feedback! I'm happy to hear that Crystal provided such excellent service and clear explanations. We appreciate your trust in us. If you need anything else, feel free to reach out!"
Starr Lewis
January 19, 2026
5
out of
5
rating by Starr Lewis
"Crystal is the best person to have to help you with a bundle deal and get all the protection you need for your car and house! 5/5 review and very sweet and nice! If you need anything hit her up! :D"
We responded:
"Starr, thank you for your fantastic review! I'm happy to hear that Crystal provided such excellent assistance with your bundle deal. She's indeed a valuable part of our team. If you ever need anything else, feel free to reach out!"
Laura Payne
January 19, 2026
5
out of
5
rating by Laura Payne
"Most amazing woman, she helped me out as much as she could and was easy to deal with!"
We responded:
"Laura, thank you for your wonderful feedback! I'm so happy to hear that you had a positive experience with our team. We're always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Alex
January 19, 2026
5
out of
5
rating by Alex
"I visited the office to obtain an insurance quote. Crystal was extremely kind, helpful, and knowledgeable. She answered all of my questions and helped me find the policy best for me. I highly recommend her."
We responded:
"Thank you for your review, Alex! I'm happy to hear that Crystal provided you with such helpful and knowledgeable service. We appreciate your recommendation and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Rebecca Crawford
January 19, 2026
5
out of
5
rating by Rebecca Crawford
"We absolutely love our State Farm agent’s office. They are always kind, knowledgeable, and incredibly quick to respond. They make sure our claims are handled promptly and always follow up. They also go above and beyond to find ways to save us money. We truly feel cared for and supported!"
We responded:
"Thank you, Rebecca! I'm glad to know you feel supported by our office. It's wonderful that our team's dedication to handling claims and providing assistance is valued. We're always here to help with anything you need. Let us know if there's anything else we can do for you!"
Rose ward
January 19, 2026
5
out of
5
rating by Rose ward
"Crystal Roberts is informative and genuinely looks for the best options for her clients no matter what your insurance needs are"
We responded:
"Thank you, Rose! I'm happy to know that Crystal provided you with informative service and explored the best options for your needs. Our team is dedicated to offering excellent support. If there's anything else you need, just let us know!"
Teresa Parmon
January 19, 2026
5
out of
5
rating by Teresa Parmon
"Crystal is the most personable person, friendly and always helpful."
We responded:
"Thank you, Teresa! I'm happy to hear that Crystal has made such a positive impression with her friendly and helpful nature. We appreciate your feedback and are committed to providing excellent service. Let us know if there's anything else we can assist you with!"
Brittney Thompson
January 16, 2026
5
out of
5
rating by Brittney Thompson
"Sweet people helped me in every way possible. Got me major discounts and plus life insurance for my husband on top of that which is always a good thing. Crystal was awesome not really insurance I needed and could afford and plus she's stayed extra on the phone just so I would be able to get my insurance yesterday before my other insurance ran out."
We responded:
"Thank you, Brittney! I'm so happy to hear that Crystal and our team could assist you with discounts and insurance for your husband. It's wonderful that Crystal went the extra mile to ensure you had coverage in time. If you need anything else, feel free to reach out!"
Nick Pierpont
January 15, 2026
5
out of
5
rating by Nick Pierpont
"I had the best experience I have ever had getting car insurance!! They were professional, respectful, and extremely affordable. Best rates I found anywhere! I highly recommend State Farm and the Corbin, KY office specifically!"
We responded:
"Thank you, Nick! I'm happy to hear that you had such a positive experience with our Corbin, KY office. It's great to know that our team provided professional and affordable service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Renie Field
January 14, 2026
5
out of
5
rating by Renie Field
"Crystal was great to work with. She made it easy and fast to complete the insurance process. 100% recommend."
We responded:
"Thank you, Renie! I'm happy to hear that Crystal made the insurance process easy and quick for you. We appreciate your recommendation and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
Caleb Saylor
January 13, 2026
5
out of
5
rating by Caleb Saylor
"Friendly, informative, and very accommodating. Would highly recommend anyone looking for coverage to give them call."
We responded:
"Thank you, Caleb! I'm happy to hear that you found our service friendly and informative. Your recommendation means a lot to us. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Mike Ryan
January 12, 2026
5
out of
5
rating by Mike Ryan
"Explained everything well took the time to answer questions no surprises"
We responded:
"Thank you, Mike! I'm happy to know that everything was explained clearly and that all your questions were answered. Our office is dedicated to making sure there are no surprises and that you feel informed. If you need any further assistance, feel free to reach out!"
Nikki
December 26, 2025
5
out of
5
rating by Nikki
"Trevor was great! Very helpful, he listened and was very knowledgeable and his respect was solid. He didnt treat me like i was just another policy holder."
We responded:
"Nikki, thank you for your wonderful feedback! I'm happy to hear that Trevor provided such attentive and respectful service. We always aim to treat each person with the care and attention they deserve. If you need anything else, feel free to reach out!"
Kathy Macaluso
December 18, 2025
5
out of
5
rating by Kathy Macaluso
"I recently transferred my car and home insurance to State Farm The agent who assisted me was Michael Jones. Michael was pleasant and easy to talk to. He listened closely to help me make the best decisions in purchasing mt new policies, taking time to explain them thoroughly. He walked me through the steps I wild need to take to change from one company to another. I left secure in the knowledge that my new policies would provide excellent coverage while saving me money. I would highly recommend State Farm and this group of agents to anyone in this area."
We responded:
"Thank you, Kathy, for sharing your experience! I'm glad you found the process smooth and informative. It's fantastic to know you feel confident in your new policies. If there's anything else you need, just let us know. We’re here to help!"